Frequently asked questions
A: No, joining the L$D loyalty program is completely free. We value our customers and want to reward your continued support.
A: Once you’ve accumulated enough points through your purchases and activities, you can redeem your discount on future purchases at checkout.
To use your points, simply log into your L$D account. At checkout, ensure you apply the points to your order to see the discount or special offer reflected in your total.
A: Reward points may take some time to appear in your account as our system processes transactions to ensure accuracy. If your points haven't appeared within 48 hours, contact our customer service team for assistance.
A: To cancel your L$D loyalty program membership, please email us at lsd@lsdxlsd.com. We will send you a form and guide you through the process. Once completed, you will receive a confirmation email verifying the cancellation.
A: You can qualify for an L$D Black Card by accumulating 15,000 points. Once you reach this threshold, we will email you to confirm your address and then ship your Black Card at no cost. The Black Card offers special benefits, including exclusive offers, events, and other perks to enhance your L$D experience.
A: If you are a member of the L$D Loyalty Black Card program and have lost your physical card you can get a replacement card for a fee of $50. Simply contact our customer support team, and they will assist you in processing your request and shipping the new card to you.