Question 1

Q: Is there a fee to join the L$D loyalty program?

Accepted Answer

A: No, joining the L$D loyalty program is completely free. We value our customers and want to reward your continued support.

Question 2

Q: How can I use rewards points?

Accepted Answer

A: Once you’ve accumulated enough points through your purchases and activities, you can redeem your discount on future purchases at checkout.
To use your points, simply log into your L$D account. At checkout, ensure you apply the points to your order to see the discount or special offer reflected in your total.

Question 3

Q: Why don't my reward points show up immediately?

Accepted Answer

A: Reward points may take some time to appear in your account as our system processes transactions to ensure accuracy. If your points haven't appeared within 48 hours, contact our customer service team for assistance.

Question 4

Q: How can I cancel my L$D loyalty program membership?

Accepted Answer

A: To cancel your L$D loyalty program membership, please email us at lsd@lsdxlsd.com. We will send you a form and guide you through the process. Once completed, you will receive a confirmation email verifying the cancellation.

Question 5

Q: How do I qualify for an L$D Black Card and what benefits does it offer?

Accepted Answer

A: You can qualify for an L$D Black Card by accumulating 15,000 points. Once you reach this threshold, we will email you to confirm your address and then ship your Black Card at no cost. The Black Card offers special benefits, including exclusive offers, events, and other perks to enhance your L$D experience.

Question 6

Q:  What should I do if I lose my L$D Loyalty Black Card?

Accepted Answer

A: If you are a member of the L$D Loyalty Black Card program and have lost your physical card you can get a replacement card for a fee of $50. Simply contact our customer support team, and they will assist you in processing your request and shipping the new card to you.

Frequently asked questions

Q: Is there a fee to join the L$D loyalty program?

Q: How can I use rewards points?

Q: Why don't my reward points show up immediately?

Q: How can I cancel my L$D loyalty program membership?

Q: How do I qualify for an L$D Black Card and what benefits does it offer?

Q: What should I do if I lose my L$D Loyalty Black Card?